compensation: Based on Experience employment type: full-time
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Ultra Electronics, Advanced Tactical Systems - Austin, TX 78744
Field Service Engineer provides technical assistance to customer inquiries by telephone, email, and in person to ensure proper repair, operation, configuration etc. on system hardware/software. Will conduct training in our facilities and at remote locations. Must be willing to travel >50%, up to 1 year at a time although most travel will be 1-2 weeks at a time. Travel will be both domestic and international. Active US Secret level security clearance is required. Essential Functions
Provide technical assistance to the customer from the company's facilities via the telephone help line and email to resolve customer inquiries and complaints. Records customer help requests in a tracking and resolution system.
Provide technical assistance at the customer's location and prepares final reports to customer upon completion of tasking.
Maintain proper repair and maintenance of test/training assets as well as installation standards and documentation.
Act as primary point of contact between Ultra and customer for troubleshooting and resolution of customer help requests. Leads coordination of different groups within Ultra to resolve customer help requests while continuing to be primary point of contact between Ultra and the customer, following up with customer on a regular basis.